Privacy policy

This Privacy Policy describes how The Zen Haus (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thezenhaus.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number

  • Account information including your username, password, security questions, and other information used for account security purposes

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

  • Provide and improve our Services, including processing payments, fulfilling orders, sending notifications, arranging for shipping, handling returns and exchanges, and account management

  • Conduct marketing and advertising activities, such as sending promotional emails, displaying targeted advertisements, and tailoring content based on your interactions

  • Enhance security and prevent fraud by detecting, investigating, and mitigating potential security threats

  • Communicate with you and provide customer support

Cookies

We use Cookies to enhance the functionality of our Site and improve user experience. For more details on how Shopify uses Cookies, visit https://www.shopify.com/legal/cookies.

You may opt out of certain Cookies through browser settings, but doing so may affect the functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers who perform services on our behalf (e.g., payment processors, fulfillment partners, IT support, data analytics providers, and customer service providers)

  • Business and marketing partners for advertising and promotional activities

  • Affiliates within our corporate group

  • Government authorities or legal entities when required by law

We do not sell or share your personal information without your consent.

Third-Party Websites and Links

Our Site may provide links to external websites that are not operated by us. We are not responsible for their privacy policies or security practices and encourage you to review their terms before providing any personal information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with their information, please contact us to request deletion.

Security and Retention of Your Information

We take reasonable steps to protect your personal information but cannot guarantee absolute security. We retain personal information as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights regarding your personal information, including access, correction, deletion, and data portability. You can exercise these rights by contacting us.

Contact

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at support@thezenhaus.co.